How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
Long-term foster care is when a looked after child lives with a foster carer, and the plan is for them to stay with that foster carer until they leave care.
Not all children who cannot return to their birth family are adopted. For many, long-term foster care offers the best option for permanence and stability. A long-term foster carer can be a kinship foster carer or an unrelated foster carer.
Children’s services should also identify what support and services will need to be provided. Proper support will help to make sure the placement is stable and secure and meets the child’s needs, so that it will be sustainable long-term.
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